Call us
Report a trailer problem
Tell us what's happened and add a few photos. It goes straight to us and we'll sort it. Urgent or unsafe? Call us first.
Step 1 of 2: at the scene
Accident report
Where are you?
Location saved
We couldn't get your location. Type it instead.
or type where you are
Is a tow truck there or on its way?
Photo of any form they've given you or asked you to sign
Don't sign it. Photograph it and call us.
Was another vehicle involved, or anyone else's property damaged?
Don't admit fault or agree to pay anyone at the scene.
Photos
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/ 500
Trailer problem
Report a trailer problem
Please enter your name.
Please enter a valid mobile number.
Please enter a valid email.
Please choose a trailer.
Please choose a problem type.
Is it safe to tow right now?
Please let us know if it's safe to tow.
Location saved
We couldn't get your location. Type it instead.
or type it
Please describe the problem.
Photos strongly recommended, protects you
Your report has been sent.
Your reference is
.
We'll email you a copy. Urgent or unsafe? Call 0420 399 277.
Call 0420 399 277Your report has been sent.
Your reference is
.
You must complete the full report within 24 hours. We've emailed you a link, or you can do it now.
If you haven't already, call us on 0420 399 277.
Call 0420 399 277Step 2 of 2: full report
Full accident report
Who was driving
Towing vehicle
The load
For example, which way a vehicle was facing and where it sat on the deck.
What happened
Include the speed you were travelling, the road and conditions, and anything you noticed before it happened.
Police
Did police attend or take a report?
Witnesses
Insurance
Is the towing vehicle insured, apart from compulsory third party (CTP)?
Does your claim list TrailerMates as the owner of the trailer?
Tow truck
Did a tow truck attend?
How was the trailer moved?
Photos from the scene
You couldn't take these at the scene. They're needed now.
Declaration
Your full report has been sent.
It's been added to reference . We'll be in touch about the next steps.
Call 0420 399 277