Help with your hire

Safety Hub

Everything you need to collect, use and return your trailer, plus what to do if something's not right. Find your guide below.

Something gone wrong on the road? Broken down, an accident, or a trailer issue, call us now and we'll sort it.
0420 399 277 Emergency steps →

Collecting your trailer

Start here

New to how it works? Start here, this is the whole pickup, top to bottom.

How pickup works, step by step

Find your booking, start it, take your photos, then get your code and drive off.

Open the keybox & get your keys

Enter your code, grab the keys, relock. About 20 seconds.

Before you drive off

At pickup

Get hooked up and check it over before you pull out.

Hook up your trailer

Coupling, safety chains and lights, done right.

How the electric brakes work

Set up and use the trailer's electric brakes.

Pre-drive safety check

A quick walk-around so you know it's roadworthy.

Using your trailer

On the road

Use the gear the way it's built to be used.

Read first

Using the hydraulic tipper

Raise, lower and lock it without damaging the ram or bed.

Loading & tying down

Weight, balance and tie-downs so nothing shifts.

Towing rules & weight limits

Speeds, limits and what QLD law expects.

Help & manuals

If you're stuck

Sort a problem, change your booking, or dig into the detail.

Report a problem or change your booking Damage, missing gear, or need to extend? Do it here.
FAQs Pricing, what's included, and the questions we get most.
Elecbrakes controller manual The full manufacturer manual for the brake controller.
Report a problem or damage Fault, damage or anything not right. Send it through with photos.
Digital ID verification Your link is unique to your booking. Text 0420 399 277 with your booking number and we'll send it.
Chat with us Quickest way to get an answer without picking up the phone.