Collecting your trailer
It's all contactless and takes a few minutes. Here's exactly how it works, from picking it up to dropping it back. All the detailed guides are further down.
After your very first booking, tap the secure link in your confirmation email to verify your driver's licence. Do it once and you're set for every hire after. Link playing up? Give us a call and we'll sort it.
Open your booking
When you're ready to collect, find your confirmation, check your email including the junk or spam folder, or your text messages, and tap View booking details . That opens your booking dashboard.
Can't find it? Check junk first, then call us and we'll resend it.
Start your booking & take your photos
At the trailer, tap Start my booking , answer a couple of quick questions, then walk around and photograph the trailer, all sides, the hitch, the wheels, and any marks that are already there.
Open the keybox & get your keys
Find the keybox on your trailer, usually on the drawbar or the side, enter your code, and take the keys inside.
Hitch up & check it
Back up and couple on, lock the latch, cross your safety chains under the hitch, plug in the lights and electric brakes, and test everything before you pull out.
Bring it back
Return to the same spot and park level. Unhitch, put the keys back in the keybox and lock it. Then finish your return in the app, a few photos and you're done.
We'll email your receipt once it's checked. Need it longer? Extend in the app before your end time to avoid extra charges.
The pickup and return photos are there to protect you. They're a timestamped record of the trailer's condition, so if there's ever a question about damage, you're covered. Get all sides, the hitch and wheels, and anything already marked, in good light. A minute now saves a headache later.
More guides & help
Every guide for using your trailer, in one place. Tap what you need.
Before you drive off
At pickupOpen the keybox & get your keys
Enter your code, grab the keys, relock. About 20 seconds.
Hook up your trailer
Coupling, safety chains and lights, done right.
How the electric brakes work
Set up and use the trailer's electric brakes.
Pre-drive safety check
A quick walk-around so you know it's roadworthy.